Kaki Shopping

 
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Yes.  This is how the customer and shopper should be treated.  In the United States, the phrase “the customer is always right” brings a whole new different meaning.  And no, I am not talking about being a bully or pushover while shopping, but over the past month or so, my hubby and I have encountered many a happy shopping experience here.  Allow me to illustrate.

Case 1
We did our grocery shopping at Ranch 99, a local Asian market.  And when we got home, I realized that the yogurt I had purchased was way past its sell-by date.  So the next time we visited the store (which was a good one week later, I believe), I brought along my receipt and the yogurt, and explained it to the manager in charge.  I expected her to return me some store credit, and ask me to purchase something else of equal or greater value, but no, she apologized for the mistake, and promptly return CASH to me, including the sales tax charged.

Case 2
At Walmart, we purchased a shower nozzle with a hose to fix to our bathtub, but unfortunately when we tried it at home, it would not fit.  We had already taken the hose and nozzle out of its wrapper then.  My hubby took the item and the receipt back to Walmart a few days later, went up to the Exchange and Returns counter, and was promptly refunded the dollar amount plus tax that we paid, no questions asked.

Case 3
I bought a bottle of massage oil in the latest fragrance from Bath & Body Works.  And I was told that if I didn’t like the fragrance or if I changed my mind about it later, I could return it.  When I asked the salesperson if I had to return it within a week, she didn’t seem too worried and said, “Oh, perhaps in about a month, would be fine too.”  Turns out we wanted to exchange it for a different scent and only found time to take it back after almost a month.  I brought a new bottle in a different scent to the cashier and told her I would like to exchange it.  Again, I was so impressed that she didn’t even ask me WHY I need to exchange it.  She just took the first bottle and placed it behind the counter and wrapped up the new bottle for me.  Handed it all to me with a smile.  Now that’s what I call excellent customer service.

Compare these scenarios to what I had to go through in Jaya Jusco Penang when I went back to claim an additional discount I was SUPPOSED to be given.  The supervisor then wouldn’t even give me the excess payment I was charged with.  Instead I had to spend half an hour looking for something in the store to cover the amount.  Isn’t that a waste of time?