Kaki Shopping

Coach has impressed me yet again.  I sent an email to the Coach customer service, inquiring if they could point me out to a someone or someplace that could help me clean the suede portion of my Coach patchwork tote.  Only the suede portion has become embarassingly dirty, and I knew that Coach does not provide cleaning services.

I received a reply almost immediately from a customer service representative informing me that I should use the COACH Suede Brush and Eraser to care for my suede products.  The email went on further to say that they would be happy to send me a kit at no charge at all!  The representative asked for my mailing address and the unique registration number of the bag, both of which I provided.

I’m now waiting for the kit to arrive so that my bag can look brand new again.  Thank you, Coach, for your unsurpassed customer service.