Thumbs down for Clinique at Macy’s Westfield Valley Fair

My Mom recently bought some Clinique stuff at Macy’s Westfield Valley Fair Mall during the Clinique Bonus Time.  For her purchases, she got two sets of the gift pack; pretty good deals if I might say so myself.  One of the items Clinique was promoting in the gift pack was the Youth Surge SPF15 Age Decelerating Moisturizer.

Unfortunately after several applications of this moisturizer, my Mom discovered that her skin felt itchy.  In fact, she has always had an itch reaction to any SPF-related product, but she wanted to try and see if this moisturizer also causes this same reaction. 

In Malaysia, my Mom had also developed an allergic itchy reaction to SPF products, when she used those that came free in Clinique gift packs.  She had returned the products in mention to the Clinique counters and had gotten alternative replacements for them.

Figuring she could do the same here in the US, my Mom took her the two small tubs of  Youth Surge SPF15 Age Decelerating Moisturizer to the same Macy’s counter, but when she explained the situation to the sales personnel, the salesperson said she was not able to replace them with anything else because they were free gifts.  Even after my Mom explained that she could not use the moisturizers because she was allergic to them, the answer was still a firm NO.  The sales personnel even went on to ask my Mom to give the moisturizers away to someone who could use them.

That definitely left a very bad impression, for not only did my Mom not get the customer service expected, the Clinique sales person did not even bother compensating for the trouble we took to try and exchange the product samples.  I mean, how hard was it to just give my Mom some OTHER samples, for the sake of maintaining good customer relations?

My Mom has now decided to take the moisturizer back to the Clinique counter in Malaysia to see if it can be exchanged for something else, but seriously, all this trouble could have been avoided had the Clinique sales personnel at Macy’s been a little more customer-focused.

One Response to “Thumbs down for Clinique at Macy’s Westfield Valley Fair”

  1. abby Says:

    that’s so sad. i hate when big companies do this. your mom wants to bring them to Malaysia to exchange? i’m not sure if she can as i believe that product isn’t out here yet. i use Clinique and have never heard of it before. better check first i suppose. or try another outlet before thinking about exchanging it here??

    The Giddy Tigress says: Yeah well, that’s what I figured…in any case, I’ll ask my Mom what the outcome was.