Never a Coach too many

 

Those of you who read my personal blog would have already found out about my recent splurge on a little pink Coach shoulder tote.  Well, actually the correct color is called PUNCH, and it is from last year’s exclusive Resort Collection.

I had been dreaming about the Coach Resort bag in Punch since I read all about it last December, but unfortunately I did not have a chance to touch and feel it in person, because by the time I made it to the Coach store in a nearby mall, they had stopped selling this *exclusive* collection!

So when I made a short shopping trip to Gilroy last Saturday, the one thing I was curious to find out was if the Coach store had the Resort collection on sale.

The Coach store in Gilroy was the only one that had a queue waiting outside the store.  Yup, we had to get in line to be allowed into the store.

 

Thankfully we did not have to wait long, and when we did get in, it was like madness in there!  You would think they were giving away those bags for free!  Most of the bags were on sale for 40-50% off the tagged price, and people were collecting bags to buy!

 

Oh yeah, sorry about the blur pictures.  I quickly snapped these two pictures, but I was then asked to stop taking pictures in the store…I didn’t plead and tell them, “But I am a shopping blogger…!!!!” though….LOL

So here’s the bag I got, after queueing up for some time to pay for it. 

 

I also bought a bottle of the Leather Cleaner for USD10, just to ensure my bag stays spotless.  The interior of the bag has a very unique design, and they also have this unique design on the outside of some bags:

 

I prefer it on the inside of a bag though… :)

I got this Coach Resort bag for USD54.99, would you believe it?  It was on sale for 50% off the tagged price of USD109.99.  The retail price for this bag was USD238.00!!

Now I can’t wait to go again and check if the Coach Parker collection, which I am eyeing, is on sale too!

A promise kept

I was expecting the cleaning kit sometime next week or so, but lookie here…this is what came in the mail for me today:

 

Yup, it’s my Coach Suede and Nubuc Care Kit, courtesy of the excellent team at Coach!  Thank you, thank you, thank you!  I’ll proceed to clean my tote as soon as I can!

More good news from Coach

Coach has impressed me yet again.  I sent an email to the Coach customer service, inquiring if they could point me out to a someone or someplace that could help me clean the suede portion of my Coach patchwork tote.  Only the suede portion has become embarassingly dirty, and I knew that Coach does not provide cleaning services.

I received a reply almost immediately from a customer service representative informing me that I should use the COACH Suede Brush and Eraser to care for my suede products.  The email went on further to say that they would be happy to send me a kit at no charge at all!  The representative asked for my mailing address and the unique registration number of the bag, both of which I provided.

I’m now waiting for the kit to arrive so that my bag can look brand new again.  Thank you, Coach, for your unsurpassed customer service.

This makes me love Coach even more!

Several months ago, my hubby presented me with a very lovely Coach Carly Optic Signature tote, and I absolutely loved it!  I started using it about week later, but not more than a month after I used it, I noticed to my horror, that the fabric on the sides of the bag had frayed!

Of course, it was because the fabric was not of the really hardy kind, but I was extremely careful when I used it, and it really broke my heart to see the condition of the bag that way.  PLUS, it was a COACH, after all…and I would have expected a certain degree of hardiness to the bag, considering the price paid.  Strangely enough, the bottom of the bag, although made of the same material, did not suffer any tears or frays.

Anyway, I wrote in to Coach in USA, to find out if there was a local Coach store in Malaysia that could help me take a look at the damages and repair the bag, if possible.  I was told to bring the bag to any Coach store for evaluation or send it directly to the USA.  Also, a fee of $20 would apply.

I didn’t do so immediately, but waited till my next trip to KL, where I visited the Coach outlet in Pavilion.  The sales person told me that she could not do anything but send it to US for me, for evaluation.  Since that could take weeks, and since I was already about to relocate to the States, I decided to bring the bag to US and see what could be done.

Fast forward a few weeks, and I visited the Coach store in a mall in US.  They told me that they would need to charge a $20 shipping and handling fee, regardless of whether the bag could be fixed or not.  This was definitely unacceptable to me, and I proceeded to email customer service at Coach, explaining my predicament.

A nice young lady then replied to say that since I have been such a loyal Coach customer, they would waive the $20 fee, and all I needed to do was to bring the bag to the Coach store in the mall, to have it sent to the Coach factory in Florida for evaluation…..which was what I did.

That was sometime in November 2008, and I was told that the evaluation and repair would take at least 6 weeks.  Given the year-end holidays, I would only expect my bag back in January at the earliest.  So be it, I thought.  I filled out a form detailing the damages and repairs needed, and waited.

Then one day before I left for my Christmas vacation, a Fedex personnel came knocking on my door,  and passed a Coach box to me.  Surprise, surprise!  I could hardly believe my eyes!  Is this what I thought it was?

I opened the box up eagerly, and there, nestled snugly in the box, was a white-wrapped package with the Coach label, together with Coach brochures.  I peeled off the wrapper, and what I saw took my breath away.

It looked like a brand-new Carly!  And upon closer inspection, it IS a brand new Carly!  You see, each and every Coach bag has a unique ID attached to it.  This can be found in the inner label of the bag.  When I cross-checked the unique ID of the bag I sent in for repair against the unique ID of the bag I saw in the box, they were both different!

Plus, the leather trimming on the bag had already been worn off, and the one that was sent to me had the strapped all wrapped up nicely.  There was also a slight stain on one of the sides of my original bag, and I knew that Coach did not do bag-cleaning, so the fact that the stain was nowhere to be seen proved that it was brand new!

Wow.  I couldn’t believe they sent me a new bag in replacement of the old one.  Coach certainly does value its customers, and short of telling me that my bag could not be repaired, they stood by their quality and sent me a new bag instead.  Later that same day, I received a letter from Coach informing me that they had indeed sent me a new bag in place of the old one.

And now, I am finding it so hard to make myself use this brand new bag… in fact, I am eyeing another Coach now, well, this time in a not-so-fragile fabric…

Free Shipping on Coach online

This is what busy executives need.  Just a click away from purchasing a classy, sophisticated, trendy piece of purse or handbag for Christmas that everyone can ooh and aah over.

The free shipping offer on the Coach online website is valid only for today until Monday, November 17th 2008 11:59p.m. EST, and it is only for purchases $100 and more to Continental US only.  If you want to take advantage of this offer, hurry on over to Coach now, because if you’re like me, you’re gonna take a LONG time deciding what to get!

Oh by the way, these are some of my current favorites now:

 
The Coach Graphic Op Art Julianne

 
The Coach Tonal Patchwork Zoe

 
The Coach Soho Leather Large Hobo

All photos are credited to Coach.